rD
ralf D
1 reviews | Active since Mar 2009
10 Apr 2025, 11:48
ABSA CREDIT CARD RESPONSES TO QUERIES IS disgusting
I filled up my ford ranger to the SASOL RILEY STREET BEDFORDVIEW on 2 April 2025 at 15h30 , for an amount of R 1421.68.
When I got home, I saw that SASOL RILEY STRRET had debited my card with 2 amounts OF R 1421.68 i wrote an email to ABSA CREDIT CARD , and to SASOL RILEY STRRET BEDFORDVIEW to kindly stop stop payment on one amount of R 1421.68 and reverse the duplicate card.
I have advised the SASOL RILEY Street manager , Charlize , and my ABSA CARD DIVISION , through the ABSA ROSEBANK BRANCH today of this error.
to date , the charge has NOT BEEN REVERSED , DESPITE NUMEROUS EMAILS TO ABSA CARD AUTHORISATIONS AND NUMEROUS CALLS TO ABSA>
i am told that SOMEONE WILL CALL ME????
I AM STILL WAITING
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Replies (1)0
Replies (1)Absa's replyOfficial
10 Apr 2025, 13:13Dear Ralf Degni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply10 Apr 2025, 13:13
Official
Dear Ralf Degni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
