JW
Jacque W

1 reviews | Active since Jun 2011

08 May 2017, 17:21

ABSA Credit Card renewal.

<p>I was sent a S.M.S. two weeks ago, stating I would be telephonically contacted shortly, with regard to the delivery of my new credit card.</p> <p> </p> <p>On Tuesday 2nd May, 2017 I received a telephone call on my number. The caller asked that I or another person, stay home for the next three days. [Wednesday/Thursday/Friday - 3rd to 5th May, 2017], to be able to receive my new credit card. I decided to stay home myself, my wife also stayed home.</p> <p> </p> <p>To date Monday 8th May, 2017, no courier has delivered my new credit card. In the past I received new credit cards registered post. Even with the Post Office having problems, I receive regular registered post and insured parcels, locally and from overseas, without any problems.</p> <p> </p> <p>I have been waiting a week since receiving the telephone call from Florida. ABSA should arrange delivery from one of its many branches.</p> <p> </p> <p>I cannot spend another three or more days at home, this week.</p> <p> </p>

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Replies (1)
Absa
Absa's reply09 May 2017, 07:17
Official

Dear Customer

Thank you for bringing this matter to our attention.

Kindly provide me with your ID or Account number to enable me to log a formal complaint for you.

Th e required information can be sent via private message.

Regards

Claudette