ABSA CREDIT CARD POOR SERVICE

I app**** for credit card and it has been a nightmare from day one.Every time i call the call center the consultants tell me different stories.They have asked me to send the same documents more than 5 times now.I received an sms this morning asking for the same marriage certificate i sent several time,which i sent again.Then i phoned and the consultant told me that the pending status is removed and my card is with the courier company who she sent an instruction to release my card.10mins later a lady from Absa phones me to say your application is still outstanding because of outstanding marriage certificate.I then phoned ABSA again and application is still pending. Im tired of ABSA.