RF
Rene F

1 reviews | Active since Apr 2010

15 Nov 2016, 13:41

Absa Credit Card - Phoned more than 8 times today never answer - just music

<p>My debit order goes of on the 10th of each month - then it is usually available again within in two days - this is 5 days later and if I am trying to draw money - it gives me a message no funds available - I went to the bank Manager she requested me to write a letter to ********** to request a transfer from my one account to my other account - which I did. When no transfer was done I phoned again and was told the bank changed its way of dealing with Credit Cards at Absa - and my limit is no longer available - From September they changed all credit cards dealings and informed the clients - I was never once informed - not per letter - not per email - I cannot lose R35 000 all at once - this is madness - Absa Credit Card you are changing your rules - without consulting - without confirming. I am dissapointed and will have no other way as to offer you a monthly pay back till my card is paid up - Usually we got a limit - on the 10th the limit that was used was deducted - and two days later the limit was available - now whe pay back the limit - no limit available again? - deducted the money from the cheque account - but not availbale - </p>

0
Replies (3)
Absa
Absa's reply15 Nov 2016, 15:47
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Absa
Absa's reply15 Nov 2016, 15:47
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

RF
Rene F's update13 Dec 2016, 16:37
Reviewer Update

Good day - I was helped last month - Absa Business Credit Cards changed back to the old way of dealing with clients - but this month my debit order did not go through - I phoned the card devision by ********** 703 and was told that my account was closed - I have to phone my Business Banker - why was my question? Sorry can not help you = Phone the business banker - Absa I am not happy at this stage - I already went through a lot of drama - and now sorry card account closed.