Absa credit card payment

Item: Absa
Rating: 1
Author: Gustav N

Despite having an arrangement regarding credit card payments in place, with Absa's attorneys, whom they've given my account over to, they chose to still run a debit order for an amount outstanding according to Absa. I find it humiliating that other debit orders have now been rejected because i only provided for the amount agreed with their so-called attorneys.

Helpful (0)

Replies (1)

Absa's replyOfficial

04 Feb 2021, 09:18

Dear Gustav

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .

Kind regards,
Daphne Le Grange
Group Customer Care

Absa's reply04 Feb 2021, 09:18

Official