Absa credit card paid up letter request

Good morning . I am Tshililo Muthige and my ref no : CR084737 . I'm not impressed with absa customer service. I made an arrangement of paying my credit card in full on 2021 August 27 and they agreed on delivering my paid up letter in a period of 7 days . I paid the full amount as i have promised on the 27 August 2021, waited for seven days but the paid up letter was not delivered.

I started doing follow ups since then, all i get is that an email will be sent to the person handling my account ,even now no one is sending that letter and i don't know who to go to anymore . I've used my airtime trying to get help , i have made calls, sent emails, and also went to the braamfontein branch to get assistance but no one is helping me. Now i am starting to think that maybe it was a **** and my money is taken for no good reason.