Absa Credit Card Overseas ***** transaction dispute

<p>In September 2015 my credit card was debited with an overseas ********** transaction of R3182.64.</p> <p>I physical lodged complaint with Absa Alberton branch in Voortrekker with a Miss Shadi Malope a teller at the time. I had subsequently stopped my credit card, received a new card one few weeks later and was told to wait for investigation procedure with the ***** dispute department which would take up to 3 months. Given no response later on I resume to call the Absa call centre to follow-up given that Visa wrote to say that they will refund me. </p> <p>On the 16 March 2016 I spoke to a Melisa Cutries at Absa Call centre regarding my ***** dispute issue she signaled that my issue is being escalated. </p> <p>On the 16 April 2016 I spoke to yet again Babalwa Qgala from Absa Call Centre with same response from Melisa.</p> <p>On the 4th May 2016 once again I spoke to an Amanda Masombuko at Absa call centre who indicate the same thing but at least gave me her name as the reference on following up which I continued to use.</p> <p> On the 24 May 2016 I spoke Amanda Masombuko again who seemed help and indicated that she will follow up their team leader Mr. Solomon - to date with no answer</p> <p>Today 17 June 2016 once again I called the Absa Call Centre and spoke to Selebano Bogacwi who tells me that yes my matter has been escalated but still need to see what the ***** dispute department can do about it</p> <p>All in all given my physical visit to the bank to lodge my ***** dispute compliant, the number of calls made to the Absa Call centre with the recording of my issues no one has taken my issues very seriously given that it is now 10 months later NO resolve to my ***** dispute issue. </p> <p>Clearly ABSA BANK as a leader in the banking institution sector demonstrate to me via their employees that they DON’T CARE and DON’T VALUE ME AS A and MY VOICE OF MY ISSUES given the time it is taking with my issue and lastly in the 20 years that I have been banking with them.</p> <p>Khethiwe Obanla</p>