Absa credit card over charging me ,double on my finance charge

Dear Dr T,

Thank you for bringing this matter to our attention and for taking the time to share your experience with us. Please accept my sincere apology for the inconvenience, and disappointment you have experienced.

I would like to personally assure you that I have taken note of your concerns and will be conducting a thorough investigation into the matter.

Your complaint has been registered under reference number C-***5. Please retain this number for any future correspondence regarding this matter.

Should I be successful in resolving this matter to your satisfaction, I would kindly ask that you consider updating your review to reflect your experience with the resolution process. Positive feedback from our clients is greatly appreciated and helps us recognize the efforts made to restore confidence and improve our service.

Thank you for affording us the opportunity to address your concerns. We appreciate your patience and understanding while we investigate the matter.

Regards,

Marvellus Chauke

Absa Bank Group Customer Care