1 reviews | Active since May 2017

25 May 2017, 09:27

ABSA CREDIT CARD ONLINE APPLICATION USELESS

<p>I do all my banking with ABSA. I app**** for a credit card with ABSA online and it was approved. I submitted all the needed docs. My Credit Card got delivered 2days later and had the original docs at hand for the courier guy. I phoned customer care to activate my card and was notified that it will take 48 hours to have it activated. IT HAS NOW BEEN 4 DAYS ! Everytime I phone customer care I am notified that there is a backlog. It is unacceptable ! DO NOT ADVERTISE A 48 HOUR WAITING PERIOD WHEN YOU ACTUALLTY MEAN 4 DAYS (AND STILL COUNTING) ! </p>

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Replies (2)
Absa
Absa's reply25 May 2017, 15:25
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

's update26 May 2017, 09:17
Reviewer Update

After 5 working days my credit card is finally ready to use. As an apology for the delay they did not deduct the R160.00 initiation fee.