1 reviews | Active since Jul 2011
Absa Credit Card not working online or on iPhone Wallet
App**** online for a credit card, the card arrived a few days later. Cant use it to shop on any online store, cant add the card to my iPhone Wallet, cant add it to my other iPhone, Macbook or Apple Watch. Keeps on failing to add it manually or taking a pic of card with details on it, went to Three Rivers, Vereeniging Branch, sat almost an hour to be served by only one lady Theresa on duty. I eventually explained to her it must be an ABSA issue, she is persistent im in the wrong and my phone, watch, macbook and other iphone must have a problem. I told her it's impossible, i have my savings account with another bank and cheque account linked to all devices no problem. She then gave me a number to phone during the week only for support. Whats the use of customer service going in person to a bank to sort out an issue and you get passed a phone number to phone thats only available during the week. I phoned today just to be informed Absa is aware of THEIR problem and IT is working on it, my question is why is there not a memo sent out to branches informing them there is issues such as these?? Or new applications must be put on hold if applying for a service if you cant make use of the service. If you know there is problems and apparently its more than a week that the service is down and functions not working, Really ABSA? I app**** for the card to make online purchases for personal use and business. I can only TAP the card or swipe the card at a Till-point then it works. BUT tonight i went to put fuel in my motorcycle and not inserting the card or tapping the card worked! There i stand like a fool having no other cards on me as its in my car and i trusted the Absa card will function. It didn't. The printout of till machine says: Declined Transaction! BAD TRACK INFORMATION 1000. Heck knows what that means. I walked to the Absa ATM and withdrawn cash with the same card, all options on my cellphone app is enabled for the card to work online, atm etc etc but it failed to do the job, im so disappointed in Three Rivers Branch and the damn facility i app**** for not working. Might as well close the account and apply at another bank.
