KN
Kevin N
1 reviews | Active since Mar 2011
03 Sept 2020, 01:55
Absa Credit Card - No response on simple query
I have a very simple query regarding my Absa credit card. After dealing with various people who never respond I referred my query to the Actionline on Friday. Stanton promised to get back to me but has not. Absa, this query has been going on for weeks now.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
03 Sept 2020, 08:58 Dear Kevin Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply03 Sept 2020, 08:58
Official
Dear Kevin Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care