Absa credit card misleading information

My husband has a credit card which he arranged via telephone from Absa N1 city on 8 April 2023 to be closed. After almost an hour on hold and several transfers, a consultant at the credit card department advised that R110.03 is still outstanding then the account WILL be closed. My husband made the settlement in full and final. Today he received a statement indicating R10 in credit! So amount given was wrong and therefore account was not CLOSED as per his instructions! Is this ABSA credit department's way of keeping him as a client still??? *********** staff who lie and mislead clients. Saturday we have to go once again and wait an hour for telephonic assistance by the credit department. At the end they will add more bank costs and he will always owe!!!! Just close the account as per the client's wishes!!!