ABSA Credit Card Merchant Support (YOU SUCK)
<p>Worst service I have received, been waiting 3 days for a technician since Thursday, everytime we phone we get some story, Call Saturday morning get told technician will be here during the course of the day they cannot give me a time, it is now 19h30 on Saturday, I call and I get told technician can only come on monday, I run a 300 seater restaurant running off 1 Card machine at the moment...... this is ridiculious. Pull up your socks ABSA, really.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Daphne, I wish I had a contact number for you as it is now Weds 23rd 15h15, I had a Technician come out on Monday replaced ONE machine, said she did not know there was 4 machines not working and replaced the one machine which is not working and she told us she would call us on the matter, we ask her not to close the reference as its still not sorted, I was off yesterday and to my suprise came to work today machines still not working, no phone call from techinician and guess what? when I called this afternoon the case was closed.
Tomorrow will be a week since my machines are down and your guys are not communicating or what ever is going on, my problem is not solved and you service stinks, or should I say you service is non existant.
Get your act together and short me out, am I going to have to go through another weekend with one machine working.
Regards
Serge Bechard (VERY UNHAPPY CUSTOMER)
Dear Daphne, I wish I had a contact number for you as it is now Weds 23rd 15h15, I had a Technician come out on Monday replaced ONE machine, said she did not know there was 4 machines not working and replaced the one machine which is not working and she told us she would call us on the matter, we ask her not to close the reference as its still not sorted, I was off yesterday and to my suprise came to work today machines still not working, no phone call from techinician and guess what? when I called this afternoon the case was closed.
Tomorrow will be a week since my machines are down and your guys are not communicating or what ever is going on, my problem is not solved and you service stinks, or should I say you service is non existant.
Get your act together and short me out, am I going to have to go through another weekend with one machine working.
Regards
Serge Bechard (VERY UNHAPPY CUSTOMER)
Dear Daphne,
just to give you an update since communication between your Technical department and Customer service department is non existant, we had a technician come out today, wohooooo tried to sort out our problem told us the machine are fixed only for a waiter to use them and still not working, called him back which he came this afternoon spent half an hour got the machines working, but now we are 2 machine down out of 4 down. We did call again, tomorrow is Black Friday and we have 3 out of 6 machines, well lets hope they last the evening.
Will chat with your technical department in the morning and keep you updated on their progress at no charge.
Best regards
Your Unhappy Customer.
Lets hope
Dear Daphne,
just to give you an update since communication between your Technical department and Customer service department is non existant, we had a technician come out today, wohooooo tried to sort out our problem told us the machine are fixed only for a waiter to use them and still not working, called him back which he came this afternoon spent half an hour got the machines working, but now we are 2 machine down out of 4 down. We did call again, tomorrow is Black Friday and we have 3 out of 6 machines, well lets hope they last the evening.
Will chat with your technical department in the morning and keep you updated on their progress at no charge.
Best regards
Your Unhappy Customer.
Lets hope