ABSA CREDIT CARD MACHINE

I contacted Connectnet re my ABSA credit card machine working intermittently. Connectnet rebooted their modem and fixed it from their side. Still ABSA machine not working. Connectnet got ABSA Tech on a 3 way conference call. ABSA Tech, Kokeo, expected ME to fix the machine by pressing buttons and downloading parameters etc all the while I could not even hear her properly. I told Eugene, Connectnet, that I refuse to fix something that is ABSA's job and he should relay the message. Kokeo phoned again and told me I could not just hang up...... requested me to phone AGAIN to ABSA (cannot put me through) and log a fault. Really? I logged the Call with Norman ref *** but it can take up to 48 hours for someone to come out and fix the problem. \Rio\" from Connectnet offered to sort this out. ABSA Pathetic Service."