ABSA CREDIT CARD LIMIT INCREASE DEPT

On 5 September I received a call from ABSA credit card to say that they could increase my card limit up to R50K. I agreed and gave them all my information. I was then to send my three month bank statements to ***. I sent my three month bank statements on 5 September 2019, resent them 6 September 2019 and 7 September 2019. Received no response except an sms 5 days later to say I must send my statements to the same email address. I then resent my statements again. I thought that perhaps my statements werent being received so I resent them from my home pc as well as my work pc and my ipad. - three different locations with three different email addresses. Nothing. On 19 September I called card division, spoke to a guy , told him my story. He asked me for My ID number which I provided, he then said he would escalate it to his supervisor and that she would give me a call. No one called. On 27 Sept I called again, spoke to a lady called Monica, explained my story. She said she couldnt find anything on the system but that she would redo the application and I must send my statements to her email address personally as they may be a problem with the limit increase email. Resent my bank statements to her email address ***. No response. On 2 October I received an sms from ABSA again requesting that I send my bank statements to the limit increase email address. I called again and spoke to a lady called Ruthaina Swarts who said she needs to redo the application again. I told her i did it four times already with ABSA and that this problem needs to be escalated to their IT dept as I keep sending my statements but no one gets back to me. I couldnt redo the application as I was driving but she said that she would call me by lunch time the next day to redo it. Needless to say today is 4 October, and NO ONE from ABSA has called me. I am extremely disappointed with this bad service. I have asked my IT guy to check the logs on all emails sent and he has and has confirmed that ABSA on ALL OCCASIONS has RECEIVED my emails with my bank statements. I am happy to share the logs with whoever gets back to me on this complaint. Please ABSA, this service is extremely shoddy and unprofessional. Perhaps you have too much business as a banking institute to bother following up with your clients?