JD
Juanre D

1 reviews | Active since Oct 2016

15 Mar 2017, 13:59

ABSA Credit Card issues

<p>exactly one year ago today, i paid the full outstanding amount on my credit card, because i want to close this card, i was told that i need to phone ABSA and get an amount i need to pay to close the card (after i paid the full amount), was a little cheesed off, but i did it in order to close it, I paid the amount, and was told that i will receive confirmation as soon as the account is close. so time went by, and i forgot about this, and now for the last 2 weeks, ABSA has been phoning me and threatening me with bad credit ratings, if i don't pay the outstanding amount on my card. . . .FTW! i paid everything, even the closing of account fee, and now all of a sudden the account was never closed, and i own them money because of their admin mistake?? i have phoned ABSA numerous times, and once (if) you get through to the credit card people (who are rude as hell) they say, they will make a note and send it to the next department, and then tomorrow the calls and the sms's begin again</p> <p>i'm now properly GATVOL of your incompetence, get this sorted and close my GOD DAMN ACCOUNT!!</p>

0
Replies (2)
Absa
Absa's reply16 Mar 2017, 09:00
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your account or ID number to enable me to log a formal complaint for you.

Regards

Claudette

Best regards,

JD
Juanre D's update16 Mar 2017, 09:20
Reviewer Update

My ID number is ***, i don't have the card or account number anymore, as the card was destroyed because the account was closed