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Sivuyile X

1 reviews | Active since Sept 2019

02 Jan 2020, 12:16

ABSA CREDIT CARD IS ANNOYING

I have took a credit card with Absa with the impression that I will use it to improve my credit score. I have been paying my expensis with and repay it in full before the statement date. I always pay more than the credit limit to ensure that the R55 monthly fee is taken care of and avoid being less than the R20 000 limit. last month I paid up the credit card R20 100 and I was charged interest of R94.60 and budget installment of R139.43. I have refered this matter to their dispute resolution unit and they responded with no solution instead they justify the interest for over two months statement period while I having the account paid up every 30 days. I have decided to discontinue having their service it is very unpleasant with incompetence.

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Replies (2)
Absa
Absa's reply02 Jan 2020, 14:54
Official
Dear Sivuyile Xekethwane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .   Kind regards,Rezona Louw Group Customer Care 
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Sivuyile X's update03 Jan 2020, 09:02
Reviewer Update
I have been receiving a call from *** whenever I answer it drops