ABSA CREDIT CARD INTEREST RATE LUDACRIS

I app**** for a credit card online but there was no indication of what the interest rate would be and before I knew it I had been approved and asked to send through my supporting documents. I did not do this as I wanted to know what my interest rate would be so I gave ABSA a call and they offered me the most ludacris interest rate I have ever heard of! I then told the lady that I want to cancel my application and I DO NOT want the card. She then told me it is fine and I must just ignore any further communication from the courier. 2 days later the courier called me and said that my card is going to be delivered and I told them I had cancelled it, which they also said it is fine. BUT THEN I got a surprise statement for a service charge on a ABSA credit card for R170?? I tried calling your call centre and just get rediredted every time and wait for 5min a time. I DO NOT WANT THIS CARD so please get this removed off my profile before it starts affecting my credit record!! I also do not have an ABSA account...and after this pathetic service I will not be switching over either.