ABSA CREDIT CARD INSURANCE DISGRACEFUL WORKMANSHIP

I'm currently on the line on hold and it's been over 15 minutes because I refused to accept the "we will send her an email to call you back. I'm tired of following up with my assessor for my credit card claim it's been months of back and forth. I've been in constant contact to assist in finalising my claim however no one bothers there's no sense of urgency. I'm not well and unemployed and it's frustrating dealing with the contact agents explaining a hundred times as to why I'm calling AGAIN.

TODAY I WAS TOLD AFTER TWO WEEKS OF ANOTHER SUBMISSION THAT THERE WERE NO ATTACHMENTS NOW HAD I NOT CALLED AGAIN WHEN WERE THEY GOING TO TELL ME AGAIN DELAYING THE CLAIM PROCESS. THIS ID S UNACCEPTABLE AND NONSENSICAL BECAUSE ABSA IS QUICK TO DEBIT AND THE COLLECTIONS DEPARTMENT QUICK TO HARASS ME FOR PAYMENT WHEN IN ACTUAL FACT THEY OWE ME. I AM TIREEEEEEEEEERRRRRRDDDDDDDDD!!!!!