MR
Matthew R
1 reviews | Active since Aug 2010
01 Mar 2024, 11:07
ABSA Credit Card in limbo!!
You send an sms on 6th Feb stating DSV will be in touch soon. Then your banking app has been telling me for the last few weeks my new card is due or on its way and the courier will call soon!! The App states the courier has collected the card, so when will they be calling as it is passed your 5 - 7 working days. My call to the card helpline was less than helpful, I apparently have to call you to tell you where to deliver the card, so I guess no wonder the courier hasn't delivered it yet cause he's driving around and around in circles. If I check the details of the card on the App, the new expiry is 08/28 and a different CVV, so where's the card?
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Replies (3)0
Replies (3)
Absa's replyOfficial
01 Mar 2024, 14:54 Dear Matthew Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply01 Mar 2024, 14:54
Official
Dear Matthew Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards, Vanessa Crowe Group Customer Care
MR
Matthew R's updateReviewer Update
05 Mar 2024, 18:09I have tried to call them back twice today, both times I got a generic 'our lines are busy currently please continue holding!' The third time I tried was when I got home but DSV was closed, but strangely the don't provide an after hours number or voicemail to show you tried calling back
I revert to my initial comments where you ABSA sent a sms on the 6th Feb, today is the first time DSV have tried calling.
So don't come the we've tried getting hold of you and do you perhaps have an alternative number routine!!
Try rectifying your system first maybe?
Rgds
I revert to my initial comments where you ABSA sent a sms on the 6th Feb, today is the first time DSV have tried calling.
So don't come the we've tried getting hold of you and do you perhaps have an alternative number routine!!
Try rectifying your system first maybe?
Rgds
MR
Matthew R's update05 Mar 2024, 18:09
Reviewer Update
I have tried to call them back twice today, both times I got a generic 'our lines are busy currently please continue holding!' The third time I tried was when I got home but DSV was closed, but strangely the don't provide an after hours number or voicemail to show you tried calling back
I revert to my initial comments where you ABSA sent a sms on the 6th Feb, today is the first time DSV have tried calling.
So don't come the we've tried getting hold of you and do you perhaps have an alternative number routine!!
Try rectifying your system first maybe?
Rgds
I revert to my initial comments where you ABSA sent a sms on the 6th Feb, today is the first time DSV have tried calling.
So don't come the we've tried getting hold of you and do you perhaps have an alternative number routine!!
Try rectifying your system first maybe?
Rgds
Absa's replyOfficial
06 Mar 2024, 09:08Dear Matthew With regards to complaint C-***1.
Thank you for responding. I have forwarded your email to the Card division to advise the same. Kind regards, Vanessa Crowe Group Customer Care
Thank you for responding. I have forwarded your email to the Card division to advise the same. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply06 Mar 2024, 09:08
Official
Dear Matthew With regards to complaint C-***1.
Thank you for responding. I have forwarded your email to the Card division to advise the same. Kind regards, Vanessa Crowe Group Customer Care
Thank you for responding. I have forwarded your email to the Card division to advise the same. Kind regards, Vanessa Crowe Group Customer Care