ABSA credit card hold

I renewed my credit card recently but my new card declines all payments. So I called absa credit card and Thulani from credit card informs me that there is a hold on my credit card and this was innitated by the ***** division . So I ask why then has the ***** division not contacted me? I have tried to use my card several times and at different places but still no call from the ***** department .

Then Thulani informs me that I must contact the ***** division to ascertain why my card is on hold... So let's get this correct... I must call card division for something absa has suspected ********** and placed a hold on my card... I must call them to find out why they think a transaction is *****... I find that ludacris considering all transactions are potential ***** unless I suspect it and report it which I have not done... Absa always calls you when there is suspected ***** transactions So I ask again.. Why no call from the ***** division???

But absa suspends my account and they happily take my credit card fees to manage this suspended account.