BM
Bjorn M

1 reviews | Active since Jan 2015

13 Mar 2017, 15:55

ABSA Credit card ***** that keeps happening

<p>Online ***** was detected by myself on the 31 Jan 2017. Reported the incedent to ABSA *****. Was told not to use the card and internet banking. I received new card, but ***** was detected on it as well.</p> <p>Since then 8 February, I was issued 3 new cards (same first 12 numbers, with last four changing) that I know of, but before I even receive my card, there are *****. My personal representative at ABSA, says that there has been over 850 *****ulant transactions since then.</p> <p> </p> <p>I am not sure why I am getting new cards but before getting them, there are ***** transactions on them? Does the ***** department have any idea what they are doing? And everytime I am asked did I do transactions on the card. I dont have a card!!!!</p> <p> </p> <p>Th e first card reported, I am now charged R125 for lost or ****** card. I reported it as ***** on the card. And because I cant use the card, I am paying more interest on the overdraft and higher insurance fee on the overdraft.</p> <p> </p> <p>This morning I noticed, that on my so called ****** card (first card reported), a plane ticked was bought. (I still have internet access on the first number)</p> <p> </p> <p>I have mailed the ***** department but 24 hours later and yet to receive a reply.</p> <p> </p> <p>Will this nightmare ever end? Please close my account profile and supply me with a new profile and card.</p>

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Replies (1)
Absa
Absa's reply14 Mar 2017, 12:51
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd