ABSA Credit Card ***** being ignored by ***** department

I logged on the 21st of May 2018 a complaint at ABSA Bank Brackenfell with regards to my Virgin Money credit card that was **********ly ****** from on the 11th of May 2018. I was overseas that Month, so I did could not see that money was being ******. Thousands of Rands were taken from the card.

I have since received no response from the bank. I have phoned multiple times to speak with Qawekazi Gule, who laid the complaint for me at the ***** department, just to be told that she can't see anything happening. She also escalated it to the manager of the ***** department, with no response. I have personally phoned the ***** department as well, and they also cannot pick up any details with regards to the case.

So, as it stands, nobody know what is going on, and nobody is keeping me informed as well.

I am not going to let the money just go and forget about it, since the ********* got past the absa verification somehow, which is out of my hands.

Stay away from ABSA, Credit Cards, because for now it seems that if you are a victim of *****, you do not get any assistance.