ABSA - credit card *****

Two large ********** transactions were made on my ABSA credit card more than two weeks ago. I reported the ********** transactions immediately and destroyed my credit card. I was instructed to email *** which I did. Besides receiving the confirmation email, I have not heard from ABSA since. I have tried to phone - but my calls are not answered. I have sent more emails - still no reply. I am extremely disappointed and unimpressed with the lack of response from ABSA. Not to mention the fact of the excess bill on the credit card. If this is not sorted out soon then I may have to move to Capitec.