Absa Credit Card

I have opened an application for a credit card on the 02/05/2022 online, I sent through the requested documents on the 03/05/2022. I received a call in the 04/05/2022 for verification, I received an email on the 04/05/2022 stating that the application has been finished and I should wait for CCD to call for arrangements of delivery. I called CCD on Tuesday 09/05/2022 and was told there’s no card in my name from Absa, called in and spoke to a consultant who told me the card is with Processing waiting to be printed and I should wait for 48hours. 72hours later Friday 13/05/20222, I called in and spoke to Claude Maitland who was speaking to me very rudely as he told me there’s no application, I told him but I have a reference number then he said there is but it is still with processing. I then told him but that’s what I was told 3days ago. He continued being rude and when I asked for his name, he said you can go ahead and lodge a complaint as in he doesn't care, for someone who’s working in Customer Service, he is rude. Application No ***