ABSA CREDIT CARD DONT ANSWER THEIR PHONES

We called ABSA CREDIT CARD DIVISION yesterday and the canned voice said there would be a waiting period of 5 minutes before our call would be answered...after 25 minutes we put the phone down as no one bothered to answer with the exception of the canned voice that kept promising someone would answer shortly. This is absolutely unacceptable and extremely bad service for a major banking service and their credit card division. The call centre should ensure that calls are answered immediately as usually when people phone this division there is a problem to be dealt with. We are not impressed with this bad service!!!!!