KM
Karen M
1 reviews | Active since Jul 2017
28 Nov 2018, 15:25
ABSA CREDIT CARD DIVISION STOLE R 2000 FROM MY PERSONAL ACCOUNT
Today I am horrified to see without any authorization from myself. ABSA credit card division removed 2000 from my personal account. Further this matter with the credit card has not been resolved as for past 3 months I been asking VANESSA CROWE from client services for their Banking Resolution number as I need it for the Banking Ombudsman, the money in my personal.account is for my chronic medication and general life and help from a friend as I am.unemployed owing to my chronic illness. Further this credit card was paid off via debt recon over a period of 6 years.
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Replies (2)
Absa's replyOfficial
29 Nov 2018, 10:54Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Absa's reply29 Nov 2018, 10:54
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
KM
Karen M's updateReviewer Update
29 Nov 2018, 17:17So now after 2 months of emails to you asking for the complaint resolution number as I needed it for Ombudsman, now you provide it, during which time I been waiting, this issue would have been resolved with the Ombudsman and without asking my permission and asking my affordability ( which is a violation of my Consumer Rights), I wouldn't been this month less money which is needed for my chronic medication and rent. Hope your month flourishes
KM
Karen M's update29 Nov 2018, 17:17
Reviewer Update
So now after 2 months of emails to you asking for the complaint resolution number as I needed it for Ombudsman, now you provide it, during which time I been waiting, this issue would have been resolved with the Ombudsman and without asking my permission and asking my affordability ( which is a violation of my Consumer Rights), I wouldn't been this month less money which is needed for my chronic medication and rent. Hope your month flourishes