ABSA CREDIT CARD DIVISION POOR SERVICE AND NO PROPER SYSTEM IN PLACE

App**** via internet banking for a new credit card and submitted correct supporting documentation via email on the same day. On 12 August Yvonne Mlambo form ABSA phoned me to verify my information telephonically and I was informed that my application is successful and my new credit card will be printed that same evening. On 13 August I phoned the ABSA credit card call centre and I was informed by Anoesha that due to a technical issue my card did not print. On 16 August I was contacted telephonically by Christina from ABSA to verify my information AGAIN and she indicated to me that my application had to be verified by the FICA division of ABSA and only thereafter they will be able to indicate to me if my application for a new credit card is successful or not!

Is my application now successful or not and by when will it be finalized??