ABSA Credit Card division not releasing hold for car hire deposit

Good day I herewith would like to lodge a formal complaint regarding a hold on R7220.58 on my credit card. I have rented a car from Woodford Car Rental from ***. I enquired from Woodford on 13 January why there was still a hold on the deposit on my credit card. Woodford immediately (on 13 Jan) sent an email to ABSA Authorizations to release the hold, which has not been done.

My complaint is about ABSA not acting on the instruction of Woodford and keep MY money on hold for more than 3 weeks. I rent cars often and my deposit is normally released within 7 days from rental. I fail to understand the 3 week delay, which could not be explained to me and find it completely unacceptable.

Very frustrating!