Absa Credit Card Division - Legal frausters!

I have been with Absa for more than 20 years and (1) tried several times to close cheque account with no success and being sent from pillars to post which subjected me to pay additional service fees but at the same breath - not using their service at all. Gave up and still paying for a service which is not rendered. (2) Premium account with uneducated consultants who are not there for you yet i still find myself in queues and paying for service with no benefit (3) credit card division call centre bad service. whenever i speak to them they dont note our conversation on the system and you end up getting calls from 4 different agents in one day which resulted in me having an attitude towards this bank due to their poor and pathetic service. i received two different emails from two different being Bham and Dahya I have been with Absa for more than 20 years and (1) tried several times to close cheque account with no success and being sent from pillars to post which subjected me to pay additional service fees but at the same breath - not using their service at all. Gave up and still paying for a service which is not rendered. (2) Premium account with uneducated consultants who are not there for you yet and i still find myself in queues and paying for service with no benefit (Rosebank branch) (3) credit card division call centre bad service. Whenever i speak to them, they don’t note conversation on the system and you end up getting calls from 4 different agents in one day which resulted in me having an attitude towards this bank due to their poor and pathetic service. I received two different emails from two different being Bham and Dahya and the other Brooks&Luyt Inc after i received a call from one of the agent from absa. He called me in January and then the following day or two I received a sms to consult legal about my account. How can i rec a call and then immediately be subjected to legal? When I questioned this agent he had an attitude and I didn’t get to talk to him or neg anything from him. I think his name was Themba or something like that. I want to pay but my thing is that the way things are being done within the call centre department - really is not right and it sucks. I want both of my accounts to be investigated and for someone to assist about failure to adhere to customer service. Things cannot be subjected in this manner esp when there is willingness to settle.and the other Brooks&Luyt Inc after i received a call from one of the agent from absa. how can i rec a call and then immediately be subjected to legal. i want to pay but my thing is that the way things are being done within the call centre department - really is not right and it sucks. i want both of my accounts to be investigated and for someone to assist about failure to adhere to customer service. things cannot be subjected in this manner esp when there is willingness.