ABSA Credit Card division is useless

Hi,

I am extremely frustrated with ABSA Credit Card division. Clearly there is a problem with either their systems or their call center personnel do not update their systems. And because of this, I am being haunted constantly, and I mean literally. So dear ABSA let me spell this out, I am not willing to take any of your calls. I PHONED AN AGENT BACK, THE FACT THAT SHE DID NOT UPDATE YOUR SYSTEM IS NOT MY PROBLEM! DO I NEED TO REMIND YOU THAT ALL CALLS ARE BEING RECORDED, I THEREFORE SUGGEST YOU OR YOUR COMPLIANT OFFICER HAVE A LISTEN TO THE CALL AND UPDATE THE SYSTEM

On the 13th I spoke to your agent, I said I cannot understand how I can be in arrears and she said that it was due to Bank Charges, that I am currently in arrears for R56 rand and when I will be paying this. I informed here that by the end of the month I will pay R700 and if she check her records she will see I pay every month between 1000 and 2000 much more than I should. She then further confirmed that I will not loose my facility!.

I expect to longer be harassed!!!!

Phillipina Johanna le Roux