AS
Alexander S
1 reviews | Active since Mar 2009
25 Aug 2020, 12:26
ABSA Credit Card Division - helpless customer service
My ABSA credit card all of a sudden become useless for online shopping. When prompted for OTP code I never receive it. Logged a call with ABSA credit card division on August 20. Today is August 25 but still no results. Pathetic service !!!
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Replies (5)AS
Alexander S's updateReviewer Update
02 Sept 2020, 19:28It is more than a week already but the issue is still not resolved. Only empty promises over the phone. Disgusting service!!!
AS
Alexander S's update02 Sept 2020, 19:28
Reviewer Update
It is more than a week already but the issue is still not resolved. Only empty promises over the phone. Disgusting service!!!
AS
Alexander S's updateReviewer Update
04 Sept 2020, 11:45Dear Lebonang
You promised that feedback would be provided before end of business on September 3.
It is September 4 today and still NO feedback provided. This matter has been dragging since August 24 !!!
You promised that feedback would be provided before end of business on September 3.
It is September 4 today and still NO feedback provided. This matter has been dragging since August 24 !!!
AS
Alexander S's update04 Sept 2020, 11:45
Reviewer Update
Dear Lebonang
You promised that feedback would be provided before end of business on September 3.
It is September 4 today and still NO feedback provided. This matter has been dragging since August 24 !!!
You promised that feedback would be provided before end of business on September 3.
It is September 4 today and still NO feedback provided. This matter has been dragging since August 24 !!!
AS
Alexander S's updateReviewer Update
09 Sept 2020, 07:50The issue is still not resolved but the complain case has been closed. What a wonderful service level !!!
AS
Alexander S's update09 Sept 2020, 07:50
Reviewer Update
The issue is still not resolved but the complain case has been closed. What a wonderful service level !!!
AS
Alexander S's updateReviewer Update
09 Sept 2020, 08:34The issue has been finally resolved
AS
Alexander S's update09 Sept 2020, 08:34
Reviewer Update
The issue has been finally resolved
Absa's replyOfficial
09 Sept 2020, 09:45Dear Alexander
With reference to the above and more specifically your complaint addressed to the Social Media department.
Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
Im gald the matter was resolved.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
With reference to the above and more specifically your complaint addressed to the Social Media department.
Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
Im gald the matter was resolved.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Absa's reply09 Sept 2020, 09:45
Official
Dear Alexander
With reference to the above and more specifically your complaint addressed to the Social Media department.
Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
Im gald the matter was resolved.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
With reference to the above and more specifically your complaint addressed to the Social Media department.
Please accept our sincere apology on any inconvenience caused and the delay in resolving the matter.
Im gald the matter was resolved.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care