aM
adelaide M

1 reviews | Active since Feb 2012

16 Mar 2017, 14:00

Absa Credit Card Division. HELL HOLE

<p>I called ABSA Credit Card Division for them to increase my credit limit and also get clarification on the required minimum salary required to get above Gold status.</p> <p> </p> <p>As usual, i had to choose the options to get to the credit card limit division. Iwaiting for 35 minumtes for the call to be answered and i am yet to be answered and my question is why have a call centre or even publish a number that does not get to be answered and clearly you have no consultants to answer the calls. its 2017 not 1917, i do not think there is any company that still does this. On top of that i could easliy move to FNB where i will be offered black card for that matter.</p> <p>I have been with absa for the past 17 years and i think now its time to change. what a hopeless bank. get your acts together and offer your cleints better service. no one will accept such midiocracy.</p>

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Replies (1)
Absa
Absa's reply16 Mar 2017, 15:11
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd