JN
Jemma N

1 reviews | Active since Mar 2019

17 Feb 2026, 13:24

ABSA credit card division harassment

While I acknowledge that my account is currently in arrears due to accumulated finance charges, I have consistently made payments on a monthly basis in line with my salary cycle. I am remunerated once per month and therefore am not in a position to make intermittent payments outside of that cycle.

Despite explaining this repeatedly, I continue to receive up to five calls per day, often having the same conversation multiple times. This level of contact is excessive, disruptive to my professional obligations, and counterproductive. I rely on my phone for work purposes, and the repeated calls are materially interfering with my ability to perform my duties.

0
Replies (1)
Absa
Absa's reply17 Feb 2026, 17:20
Official
Dear Jemma Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***3 Kind regards,Group Customer CareVanessa Crowe