1 reviews | Active since Dec 2016

08 Jun 2017, 21:34

Absa credit card division Frustrating!!!!

<p>I app**** for a credit card limit increase about 2 months ago. I get an sms saying what documents they recquire. So i faxed the documents. After few days i recieve an sms that they still waiting for documents...so i email the docs. Then. After few days i get another sms saying they still waiting for docs. So i phoned the no. The lady in that department said they recieved my docs and i qualify for increase so limit increase dep are handling it now. I go through to that dep and the arrogant woman says nothing on system. So i send docs again. After a week or so i recieve an sms saying my application has been cancelled because i didnt send required documents in time!! So i phone again...the lady said i must send again and she will call me back after few days and will restart process. After a week or so i get a call to say i qualify and they need necessary docs. So yet AGAIN i email it. Andnow after another few days i recieve another sms saying they are still waiting for necessary docs!! HOW FRUSTRATING THIS IS...HOW DAMN *********** ARE THE STAFF AND SYSTEM AT ABSA CEDIT LIMIT DEPARTMENT! !!!How on earth do i continue with such frustrating annoying people like this...im on the verge of cancelling my whole credit card with them and using another ban**** Really now...how many calls and emails and still getting NO WHERE in almost 2 months.!!!</p>

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Replies (6)
's update08 Jun 2017, 21:49
Reviewer Update

Just checked....i started application on 11 April....its now 9 June....and i recieved 7 sms from Absa....but still got no where.

Absa
Absa's reply09 Jun 2017, 06:45
Official


Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Absa
Absa's reply09 Jun 2017, 06:47
Official


Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Absa
Absa's reply09 Jun 2017, 06:48
Official


Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

Absa
Absa's reply09 Jun 2017, 06:49
Official


Thank you for bringing this matter to our attention. We will investigate the matter and provide you with feedback once the matter has been resolved

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd

's update16 Jun 2017, 14:20
Reviewer Update

Thank you for getting back to me.