Absa credit card division and Christal Vergie ****med me

Complaint reference number :C-***7

In September 2020 I started getting deductions on my credit card for the sms notifications. I am on a gold value bundle and I was told that the notify me sms's were part of the bundle and I would not pay extra for them. I have logged a complaint with the reference number C-***7 and a lady by the name of Christal Vergie called telling me that she's going to resolve my query. The lady has been lying to me every time when I call, all she would say is that she's busy sorting it out. It's been 7 months of calling and no one seems to care about Absa's customers. I am really disappointed because the service you provided was not satisfactory due to your lies and not keeping to your word. Christal never calls me to give me an update, I'm the one that has to use my airtime to follow up. She doesn't respect the customers at all.

To resolve the problem I would like you to please refund the amount charged and be informed that after that I will be closing the account and moving all my accounts to a different bank. I've been a loyal Absa client since 2002 but your service is utterly disgusting. I look forward to hearing from you within a day of receiving this complaint. I would like this problem to be resolved between us. However, if we are unable to resolve the matter I will refer it to the banking ombudsman. In conclusion, I wish that this matter will be settled as everything that transpired has caused a great deal of stress and hassle on my part.

I look forward to hearing from you regarding this matter soon.