JK
Japie K

1 reviews | Active since Sept 2014

12 Jan 2023, 12:23

ABSA credit Card Division

ABSA Credit Card Division Refence no ***, Tel ***. I have got a Credit Card Protection Claim pending on my Credit Card. The claim form has been received from ABSA Credit Life is is currently with my doctor. The reason for the claim is I had a stroke and was left with a mobilty disability and are therefore unable to work.Supporting documents from the hospital are also currently with my doctor and will be incorporated in the information that my doctor will supply. I have updated ABSA Credit Card Div on numerous occassions to update their system's note section on the progress ABSA never update their system, just send out threatening sms messages about payment. I have now been handed over to Newtons Inc. ref TB 167859.I have spoken to a lady at Newtons Inc and she advised me that she will take it up with her team leader to communicate the info I have supp**** to ABSA. Can a senior person from ABSA please personally phone me and confirm if Newtons Inc.supp**** the

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Replies (1)
Absa
Absa's reply12 Jan 2023, 16:12
Official
 Dear Japie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2. Kind regards, Vanessa Crowe Group Customer Care