ABSA credit card division

This is a long story. During the lockdown in SA, my credit card got ****** and as per ABSA instructions, I cancelled my card on their app. The app requested a branch where the new card should be posted to, I asked for Davenport branch, nearest to my house. During the same time, my debit card expired. So, can not use it. I always put all my money in my credit card, as the fees is much lower than the debit card, so, now ALL my money is in my credit card, and it is blocked, I can not even transfer money to my Standard bank account. So, no credit card, no debit card, can not pay my bond, my electricity or BUY FOOD! So far, not really the bank's fault. I then get a phone call to say my credit card will be delivered to me via courier, oh happy days. In the mean time, I also notice that ABSA created another credit card account on my profile, and I can finally access my funds via that. Transfered some to my Std bank account and some to my daughters account, so that I can at least buy some basics. Now the lackdown level is 3, and my branch re-open, but only between 9 and 3. I work, from 8:30 to 3:30. I took some time off to go and get my debit card sorted out, dealt with quite a rude lady after it took me 20 minutes just to get IN the bank. Another half an hour for her to issue a card, because she kept on saying that I have another account linked and that blew her mind. Turned out that the previous expired card was never taken off my profile. Not my problem, bank error. But rudeness made it mine. So, now I have a debit card, but still not credit card, as the courier has not been to me yet, Just the next day they arrive! Halleluja. Credit and debit card sorted, 5 weeks later. So, lets use the credit card. Oh my word, how embarasing, hot card, retain card, do not issue goods. Like what??? Brand new card is HOT. Phone ABSA. Oh yes, they have marked the card hot, because I have requested the card to be send to the branch. Huh? Yes, I did, because that is the only choice the app gave me. Why deliver a HOT card to me? Please go to your branch and collect your new card, they tell me. So, another hour and a half out of my day, time off work that I can not afford. REALLY can not afford. I report it to ABSA actionline on Friday, 29 May. Today is Friday again, 5 June. Not a word. And I am still stuck without a credit card, my main account. Their response was to put the money in my debit card, each swipe = R 5. They add up.