absa credit card div - never answers the phone ! poor service

Item: Absa
Rating: 1
Author: graeme T

absa credit card div phone number 0861-462-273 never answers the phone ! anyone working today (friday) ? its only 11am ???? been holding for 23 mins!

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Replies (2)

graeme T's updateReviewer Update

26 Mar 2021, 13:57

i dont think i will ever get a reply - or resolution . thanks for your message .....,but i know there will be no follow up on monday . sad customer here

graeme T's update26 Mar 2021, 13:57

Reviewer Update

i dont think i will ever get a reply - or resolution . thanks for your message .....,but i know there will be no follow up on monday . sad customer here

Absa's replyOfficial

26 Mar 2021, 16:55

Dear Graeme

Please note that without your account/ID number to log a formal complaint for investigation we will not be able to assist you .

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply26 Mar 2021, 16:55

Official

Dear Graeme

Please note that without your account/ID number to log a formal complaint for investigation we will not be able to assist you .

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management