ABSA credit card disputes are a disgrace

I use my ABSA credit card a lot - I see a few transactions that do not sound fami**** as some merchants don't use their commercial names but other silly names that have nothing to do with the business. I email ABSA customer service who respond quickly and refer me to credit card disputes (CCD). They take NINE days to respond with the statement, "we are unable to reverse the transaction". Well, I didn't ask for the transactions to be reversed - just to inform me who the merchants are so I can try and recall if I did buy from them. They also say ABSA don't have contact details for both merchants - how can they do business with merchants without knowing who they are!? So much for KYC and FICA!