Absa credit card dispute-pending cancellation of Life Protection Fee

Hellopeter, I would like to express my dissatisfaction with Absa bank credit card division. I had a credit card with them for over 10 years and decided to ask for a settlement amount. Whilst we were in good relation with my repayment and all, I figured that I should go back to Absa credit card advising them that they must cancel a LIFE PROTECTION FEE on the money owed by myself on conditions that I have a LIFE COVER in which I took with my private entity. Absa made me run around like a headless chicken and went as far by requesting them that on an agreed monthly installment I can no longer afford to pay it at least they must drop it down to a minimum of R500 from R1500 plus. The consultant who was dealing with my case telephonically gave me an attitude and I was struggling (still) to pay. I skipped some months and sometimes they will double charge me. Till to today that LIFE PROCTION FEE amount is appearing on the money I owe Absa, I request that they take down that money and re-calculate for me and we can at least talk about how much I can afford to repay my debt. Absa bank does not care about its clients anymore. We all living in the trying times but some of us are willing but the attitude of some consultant who even fail to say who their names are when you want to take notes, they are always mumbling eating hot potatoes as if they do not know how to handle customers who are in a dire need for money. I even told that girl that we go as far as borrowing money from Loan Shark to settle other Loans or Debts. That is how difficult our lives are. While I am attending the people who are busy forcing me to admit to amount I am not aware of, can Absa deal with this issue of Life Proctection, they made me fill in forms and that was never attended to.

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