ABSA CREDIT CARD DEVISION BAD SERVICE

I have a credit card ABSA my paydate is the 25 of each month and I normally pay my credit card VIA eft. On the 17 Sep 2018 my cheques account was debited for an amount of R369.15. which returned unpaid. I called in many time held on for a while I was even transferred from pillar to post. I was was told that the unpaid debit order R151.00 will be refunded into my account. Today is the 19 Oct 2018 nothing was done as my account is in access. I spoke to Nondumisa., Sina and many more. Yesterday the 19 Oct after nearly struggling for a month after holding on for a supervisor for nearly 20 min the supervisors name is Xoliswa Mahobe (Credit Division) promised me that she will call me back with a ref no nothing happened. She wanted me to go to the branch and told me that my account has a tracker on I should sort this Issue out with the my cheque account depart but the credit card deducted the money from my cheque account why must I go to the branch and waste mote. I demand to have my unpaid debit order money paid into my cheques account asap or else I will go to the ombudsman. My contact no ********** I need a reply ASAP.