ABSA Credit Card Dept utterly confusing

Good day<br> <br> I am writing this on behalf of my wife, who did not want to make waves, but I am upset. I have been an ABSA client for 10 years now, so I need to get a few things off my chest.<br> <br> As an ABSA client my wife paid of a huge credit card debt, now having a limit of R 1000 only. She was contacted around 2 months ago regarding an increase on her card BY ABSA. She declined.<br> <br> On Saturday 2015-09-05 she app**** for an overdraught extension of a small amount, and was declined. What I fail to understand is : How can the same division that OFFERED an increase of 4 times the amount that is app**** for now decline it? <br> <br> Point number 2. On Internet banking my CIF details are reported as incorrect. My tax number lacks a 0 in front of the actual number. When I update, the system shows the change, only to omit it straight after! I have spent more than an hour trying to fix this problem, eventually being told, after many phone calls that I need to go into my branch. What is the use of having an online service then? I am really unhappy about this level of service It is unacceptable for a client to be treated this way after 10 years of being loyal I don't want to change my bank.