ABSA credit card ***** department not adhereing to their policy

I am writing to express my deep dissatisfaction with the service provided by ABSA credit card ***** department. As a loyal customer, I have always trusted ABSA to handle my financial matters with the utmost professionalism and efficiency. However, my recent experience has been far from satisfactory.

On 2 Dec 24, I reported a *****ulent transaction on my account and a case was opened . I was assured that the matter would be resolved within 31 business days. Unfortunately, despite multiple follow-ups, the issue remains unresolved, and I have not received any meaningful updates on the progress of my case, only a regurgitated message coming from a human behind the email. Along the lines of "Kindly note that an email has been sent to the investigator responsible for your case, please await a telephone call or email from the investigator for further updates."

The lack of timely support and communication from ABSA ***** Department is unacceptable and has caused me significant stress and inconvenience. It is disheartening to see that the department is not adhering to its mandate to support clients within the promised timeframe.

I urge ABSA to take immediate action to resolve this issue and ensure that such lapses do not occur in the future which will cause further interest rate penalities of the amount that was fradulently removed from my account. I expect a prompt response and resolution to my case, along with a detailed explanation for the delay. Case number: ASZA-2***9.