ABSA CREDIT CARD DEPARTMENT APPLICATIONS

Have been banking with ABSA for almost 3 months . have been getting some good service with Home finance but there Credit card application department is really difficult to get into contact with . They called me on the 27th Tuesday and did an application over there phone . I Qualified for a credit card however they needed me to send my proof of income and few other documentation which i emailed to: *** I sent all necessary documentation on Tuesday then I get an sms on Wednesday to please send documentation to the same email they provided. again Thursdays they send another email requesting reminder to send documentation however same story on Friday. I Really do not get this department I have sent documentation so many time and they do not even acknowledge them. I tried Calling *** and selected option 2 for follow up , the call rings continuously for 25min and then I get cut off , tried again this time 30min no body takes the call. ABSA CREDIT CARD APPLICATION DEPARTMENT HAS POOR COMMUNICATION AND THEY CANNOT ASSIST WITH CUSTOMER NEEDS.