ABSA CREDIT CARD DECLINES ISSUE

I app**** for the credit card and it was approved, I received it on the 6 May 2024, it was working and everything was smooth. a few weeks later a card stopped working when making purchases at some of the merchants like Baby city, Shell garage, Clicks. I noticed that it is only fnb speed points that declines.

All this started around the second week of June, i reported the issue to the credit card department where my case was handled by Buhle Radebe, she has been helpfull however no positive solution. Buhle went on a training week and my case was handled by Danzig Boyce who did nothing at all, he just closed the ticket and that was it.

I called again asked for Buhle, she advised that technical team is working on my case and it will be resolved soon, a week later still no solution, the transections are still declining. I called again and this time i was told i need to get a new credit card which they did.

today i received that card and i went to shell garage to try again and it declined. I need to know what kind of an issue that can take more than a month to be resolved. how many times must i keep getting this inconvenienced from absa?

Can someone get this issue resolved please ?