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gordon H

1 reviews | Active since Aug 2014

05 Dec 2020, 11:44

ABSA credit card declined due to ABSA not informing client of changes from master card to visa

I had my absa private banking credit card declined , on going to my local branch , I was informed that ABSA has gone out of partnership with Master card and now is with Visa , my card has been suspended and they will issue me with a new card . My issue is as follows , i was not informed that this was going to take place and that a new card will be issued . i am going on holiday on Monday and can only return to collect my card on Friday this is extremely inconvenient as all my absa banking is on one card so i cannot draw or swipe for the week that i am on holiday .

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Replies (1)
Absa
Absa's reply07 Dec 2020, 11:15
Official
Dear Colin 
 
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 
Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management