Absa credit card cyber crime

I purchased an Xbox online from a website which was posing as a very credible *****ulent version of Game stores. I became suspicious after the confirmation didn’t come through and contacted Absa credit card ***** immediately to halt payment and investigate. I jumped through hoops for them providing all details, filing a ***** case with SAPS and for over a week heard nothing. No one bothered to give me the time of day at ABSA. Now suddenly I get an email that I must contact a company called Flutterwave who Absa allowed to take payment from my card and tell me the case is closed on their side. The provided a contact to some flutterwave individual who does not respond. This is extremely upsetting when I believed AbSa were on top of their game in fighting cyber crime. Can someone sensible at Absa investigate this properly and advise how Flutterwave were allowed to overtly de***** my Absa card like this. I need answers