Absa Credit Card Closure

To whom it concern

I called the Credit card department on the 25th of March 2025, to have my credit card closed. The lady told me that someone is going to give a call for the card to be closed. On Wednesday, My phone rang once- From a *** number, off which I new it was them. You can't call that number back and it literally rang once on my phone.

I called Credit card department same day, spoke to Lulama, made her aware that I've been expecting a call from the credit card department to have my card closed. And I see they rang my phone once, as I was about to pick up, it was off already. She then told me she is escalating the matter to her supervisor to give me a call urgently. After not getting any further calls from Absa Credit card. The Thursday, I called again and I was told again to wait for someone to give me a call back. On this day, I spoke to Lebohang who even hang up the phone on me. I got so frustrated because, I need this card to be closed as I already made all the required funds as per their instructions.

As I am writing this email, my card is still not closed and I am so disappointed with Absa service.

I need my card to be closed ASAP. I am the one to calls almost every day to follow up on it, to get a crazy service and being refused to close my card.