Absa Credit Card closing non existing

Item: Absa
Rating: 1
Author: Jennifer K

I have been trying to close both my and my husbands credit cards On Friday 27th, after doing all the checks, I was told a second department was to call me back A "hot" call was logged Almost a week later, no call back I called on Thursday 4 may, 3 times, half way through the call, the call is cut No one calls back No follow up

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Replies (1)

Absa's replyOfficial

05 May 2023, 14:46

Dear Jennifer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsPravesh BejayAbsa Bank Group Customer Care

Absa's reply05 May 2023, 14:46

Official